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A heat pump works harder in Dallas than almost anywhere else in your home. It cools through long, scorching summers and then switches over to heat when the cold fronts roll in. With that kind of year-round workload, it’s no surprise when something eventually goes wrong.
Ellis AC & Furnace Repair has been helping Dallas families stay comfortable since 1975. Our family-owned team repairs heat pumps every season, and we’ll get yours back to keeping your home cool or warm, whatever the weather is doing.
our services
- AC & Furnace Air Filter Replacement
- AC Capacitor Replacement
- AC Coil Cleaning
- AC Compressor Repair
- AC Installation & Replacement
- AC Maintenance
- AC Repair
- AC Tune Up
- AC Vent Cleaning
- Dehumidifier Installation & Repair
- Ductless Mini Split Repair
- Emergency HVAC Repair
- Freon Recharge
- Furnace Installation & Replacement
- Furnace Maintenance
- Furnace Repair
- Heat Pump Installation & Replacement
- Heat Pump Maintenance
- Heat Pump Repair
- HVAC Ductwork Repair
- HVAC Inspection
- HVAC Maintenance
- HVAC Repair
- Indoor Air Quality Solutions
- Whole Home Air Purifier Installation
Warning Signs Your Heat Pump Needs Repair
Heat pumps usually show signs of trouble before they stop working completely. Watch for these common warning signs.
- Weak heating or cooling
- Thick ice on the outdoor unit
- Stuck in one mode
- Runs constantly without shutting off
- Short cycling on and off
- Grinding, buzzing, or rattling noises
- Weak airflow from the vents
- Auxiliary heat is running nonstop
- Higher electric bills than usual
Because your heat pump runs through both summer and winter, small problems don’t get much of a break to stay small. A minor issue in September can turn into a full breakdown when the first freeze hits. Calling at the first sign of trouble usually means a simpler, less expensive fix.
What's Behind Common Heat Pump Breakdowns
Dallas summers are tough on heat pumps. Long stretches of triple-digit days keep the system running for hours at a time, and that steady load wears down components such as capacitors, contactors, and fan motors. Capacitors, in particular, tend to fail during heat waves, leaving your outdoor unit humming but not running.
Refrigerant leaks are another common problem. A heat pump needs the right amount of refrigerant to move heat in and out of your home. When a leak develops, the system loses power in both modes, and you may notice ice forming on the coils or air that never feels quite warm or cool enough.
The reversing valve is the component that allows your heat pump to switch between heating and cooling. If it sticks or fails, your system can get stuck in one mode. That’s a real problem when a cold front shows up after a warm stretch, which happens often in North Texas.
Defrost problems show up during our winter cold snaps. In cold, damp weather, a little frost on the outdoor coil is normal, and the heat pump runs a defrost cycle to clear it. When a sensor or defrost control fails, ice keeps building until the unit can’t move air or heat properly.
Airflow issues round out the list. Dirty filters, clogged outdoor coils, and debris like leaves, grass clippings, and cottonwood fluff all make your heat pump work harder. Dallas humidity can also lead to clogged drain lines and indoor moisture problems, which may cause water leaks or system shutdowns.
Our Heat Pump Diagnostic & Repair Process
We start every visit by listening. Our technician asks what you’ve noticed, when the problem started, and whether it happens in heating mode, cooling mode, or both. That background helps us narrow down the cause faster.
Next, we inspect the entire system, including both the indoor and outdoor units. We check refrigerant levels, electrical components, the reversing valve, defrost controls, coils, and airflow. We also test your thermostat to make sure it’s communicating correctly with the heat pump.
Once we find the problem, we explain it in plain terms. You’ll get a clear proposal with honest pricing before any work begins, so you know exactly what you’re paying for—no pressure and no surprise charges.
With your approval, we will proceed with repairs. Our trucks are fully equipped, which helps us complete many repairs in a single visit. Afterward, we test the system in both heating and cooling modes to confirm it’s running the way it should before we leave.
Emergency Heat Pump Repair
When your heat pump quits during a Dallas heat wave or a hard freeze, waiting until Monday isn’t a real option. Ellis AC & Furnace Repair offers 24/7 emergency heat pump repair for homes and businesses throughout Dallas and the surrounding area. Our large service fleet helps us reach you quickly, day or night.
Extreme weather can turn a broken heat pump into a safety concern. Summer heat can become dangerous indoors for young kids, older family members, and pets. In winter, sudden freezes like the February 2021 storm show how quickly a home can lose heat and how fast pipes can freeze.
If your heat pump stops heating, try switching your thermostat to emergency heat while you wait for help. It costs more to run, but it can keep your home warm. Avoid chipping ice off the outdoor unit, since that can damage the coils, and turn the system off if you hear grinding or smell burning.
Why Choose Ellis AC & Furnace Repair
Dallas families have relied on us for heating and cooling for more than 50 years. Here’s what you can count on.
- Family-owned since 1975
- 24/7 emergency heat pump repair
- NATE-certified, factory-trained technicians
- Average technician tenure is over 10 years
- Carrier Factory Authorized Dealer
- BBB A+ rating
- Clear proposals and honest pricing
- Free estimates
- Fully equipped service trucks
We proudly serve Dallas, Cedar Hill, Irving, and nearby communities. Call Ellis AC & Furnace Repair today to schedule your heat pump repair.
Frequently Asked Questions
Is it normal for my heat pump to have ice on it?
A light layer of frost in cold weather is normal and should clear during the defrost cycle. Thick ice that doesn’t melt means it’s time to call for repair.
Why does my heat pump blow cool air in heating mode?
Heat pump air often feels cooler than furnace air, even when the heat pump is working. If the air feels cold or your home won’t warm up, the system may need service.
What does emergency heat mean on my thermostat?
Emergency heat turns on a backup heat source when the heat pump can’t keep up or isn’t working. It’s helpful in a pinch but costs more to run.
Should I repair or replace my heat pump?
Most heat pumps last around 10 to 15 years. If yours is in that range and needs frequent repairs, replacement may be the better value.
Do you offer emergency heat pump repair?
Yes. Ellis AC & Furnace Repair offers 24/7 emergency heat pump repair throughout Dallas and the surrounding area.